FAQ'S

Index of Questions

General Questions

Q: When are photos delivered? Is it just a thumb drive?

A: Your professionally edited photos will be delivered in an online gallery within 16 weeks from your wedding date. One average we deliver from 6-8 weeks.

Q:When are videos delivered by?   

A: Your professionally edited wedding video(s) will be delivered in an online gallery within 16 weeks. You will be able to download and share them. 

 

Q: What video equipment do we use? Rig, slider, etc??

A: We use a variety of full frame professional DSLRs including Canon, Sony, Panasonic, and Nikon. We also use a wide range of lenses, lights, tripods, stabilizers, and drones. 

Q: Is there a travel fee? For ex., getting ready in Pasadena, ceremony is in LA and reception back in Pasadena.

A: - not within 50 miles radius

     - $2/mile outside of 50 miles

Q: How much for a same day edit (video)? Does that include playing it on site?

A:- A same day edit is an extra $700. We will play it on a Projector Screen after the main course is served.

Q: What does the engagement shoot include? How do we deliver the images and by when?

A: Our engagement session includes a 2 hour session with up to 100 professionally edited photos. The photos will be delivered in 4-8 weeks in an online gallery.

 
 
 
 
 
 

General Photography Questions

Q: Do you deliver every image you shoot?

A: Not necessarily.We eliminate duplicate images, test shots, missed focused shots, shots with bad expressions and other images that may dilute the overall product delivery. For example, because we shoot with different apertures, we take a few extra shots to make sure we have the focus dialed in. We spend a lot of time zooming in and making sure we choose the best shot. In another example, candid laughs and emotional tears are some of the best images from the day. Unfortunately, they can also yield some unflattering facial expressions at the same time so we might snap a few extras of any of these moments to make sure we have a great shot with the ideal expression for the moment. With our expertise of processing tens of thousands of images each year, we may eliminate ones that we feel are duplicates and only deliver the best ones.

Q: Have you shot at my venue before?

A: We have shot at hundreds of venues, so there is a good chance that we have. However, if we have not, we will get to the venue early on the day of and be sure to perform a thorough walk-through to scout out the best photography locations. We also do extensive online research prior to your big day.

Q: Do you do destination weddings? What additional fees are associated with destination weddings?

A: While GC Masterpiece is based out of Los Angeles and Orange County, we serve clients all around the world. Our destination wedding photography packages include the cost of travel and reasonable accommodations.

Q: Which photographer will be shooting my wedding?

A: At GC Masterpiece, we don’t highlight a certain Photographer, we are a team that is trained and groomed under the tutelage of our Creative Director and therefore, create a very specific look. We have several 1st shooters who are all well equipped and know how to handle your day. Generally speaking, the person you meet with at your consultation or engagement shoot will be your 1st shooter.

Q: Do you provide partial day coverage?

A: Yes, we do. Please talk to our sales person for rates.

Q: Does your studio do headshots, individual portraits, family portraits, newborn shoots, commercial photography, or other types of photography?

A: Yes, we have experience in many fields of photography. Feel free to contact us.

Q: Do you shoot Quinceaneras, Debutants, Bah Mitzvahs, or Corporate Events?

A: Yes. While our website features our Wedding events, we have an Event Photography portfolio as well. We have chosen to focus and excel at wedding and event photography, and we would love to cover your celebration.

 
 
 
 
 
 
 

Style and Quality Questions

Q: What is your photography style?

A: GC Masterpiece Wedding Photography is deeply rooted in wedding photojournalism combined with traditional photography while influenced by fine-art photography. We enjoy being creative with natural lighting, unique perspectives, angles, and compositions to bring out the beauty of our clients in the telling of their wedding story. We see ourselves as artists creating meaningful and connected moments. To see examples of our quality and style, please visit our Portfolio as well as our Blog.

Q: Can I see a full event of the entire day from start to finish?

A: Yes, please do! We pride ourselves on the quality and consistency of our work. We encourage you to view full events so that you have an entire scope of how things look.

Q: My venue is very dark. How does your studio handle these situations and can I see samples?

A: We make sure we are well prepared with our own flash photography as well as low light lenses. If it’s possible, we will set up additional lighting to ensure good quality photos. Some chapels do not allow for flash photography. Because of that we shoot with superb low-light performance cameras and lenses with low apertures.

Q: Is there a style or quality difference among the photographers?

A: No. Our style and quality is led by our creative Director and we have taken many measures to ensure a consistent style and quality among our photographers. Each shoot is reviewed to ensure our quality and style are consistent. Our team reviews all images and we have a feedback session to go over any mistakes or inconsistencies. We trust that the quality and style of photography you receive will be consistent.

 
 
 
 

Wedding Day Questions

Q: How many hours do you suggest we set aside for wedding day photos?

A:

Shoes, Dress, and Details:

Having at least 30 minutes for details ensures that we have plenty of time to get that perfect photo of the dress, rings, shoes, bouquets, and the other details of the day.

 

Getting Ready Photos:

This usually takes about an hour and we also start about an hour before you are finished getting ready. During this time, we are getting close ups of the makeup and hair being applied as well as the candid moments and the bridesmaids and groomsmen get ready for the day. Keep in mind that these are some of the most emotional and fun times of the day, so you don’t want to cut it short.

Our lead shooter will be with the bride while the second shooter will be with the groom. The Groom's side usually finishes earlier.

 

Individual Portraits:

Right after Getting Ready Photos is the best time for individual portraits of the bride and groom, individually. The hair and makeup are completely fresh so it’s still a relatively quiet time to take these portraits.

 

First Look:

The first look should take around 30-60 minutes. During this time, the bride and groom see each other for the first time on the wedding day. As you can imagine, this is a quick 5-10 minute session of jam packed emotion. The rest of the time is used on portraits.

 

Wedding Party:

Wedding Party Photos should take around 45-60 minutes. During this time, we get a variety of shots in a variety of poses. We start off with the basic, traditional classic photos focused on natural lighting and expression. From here, we shake things up and have some fun with your Wedding Party for some creative shots. Last but not least, we take pictures with you and each one of your bridesmaids and groomsmen individually.

 

Immediate Family:

Immediate Family Photos take about 45 minutes depending on the size. It’s important to have additional images with your parents, grandparents, and siblings.

We factor in about 3 minutes per group on average.  For example, if you have 10 groups, schedule in a 30 minute time slot.

We all know how much weddings mean to the immediate family, and we want to make sure we’re capturing enough pictures with them.

 

Ceremony:

We take pictures of the ceremony site, completely set up with no guests or vendors in the area. Before you have the guests seated, it’s important that we are there to capture the complete set up of your ceremony site so we can capture the scene at its best. Usually our 2nd shooter takes this.

 

Extended Family and Friends:

Extended Family and Friends take around 45 minutes to 1 hour depending on the size of your family and the number of guests.It’s recommended to have groups and helpers from each side of the family to help round people up.

 

Couples Session:

The couples session should be around 1 hour and should take place ideally 30 to 60 minutes before sunset aka “the golden hour.” The is the best time in terms of lighting.

This is the time when skies are most scenic. If your wedding is in downtown or in an area with tall buildings, it’s not as important for us to have this specific time frame (although it still helps). However, if you booked your venue because of the spectacular view of the ocean or the gorgeous vines in the winery, it’s essential to follow this advice in your timeline.

 

Reception and Venue:

Our 2nd Shooter will spend about 30 minutes to take photos of the Reception hall set up, completely empty with no guests or vendors. Please allow 30 minutes for the second shooter to take pictures of the reception room, completely set up with no guests or vendors in the area.

Similar to the ceremony details, this is the only opportunity we have to capture the beauty of the reception room prior to guest arrival.

Table Shots:

A lot of our clients enjoy taking photos with the guests at each tables. There are two options for photography during this time. (1) You can take formal pictures with each of these tables or (2) we can simply focus on photojournalism, capturing the smiles and hugs as you mingle with each table. If you’re planning on doing formal table shots, please keep in mind that these will take about 3-5 minutes per table.  For example 15 tables would require 45-75 minutes of time.

 

Q: I have downtime between events on my wedding day. Will I be charged for that downtime?

A: We’re constantly working the day of, whether we’re backing up images, setting up for the second venue, traveling to the other location, taking venue shots, or making up for lost photo time because of unforeseen wedding day delays. In many cases, we use that “downtime” to take you and your significant other out for a photo session or more family portraits.

Q: What happens if we go over the contracted amount of time?

A: We understand that not everything goes as planned during a wedding. As a matter of fact, it never goes exactly to plan based on our experience! With this said, we can accommodate up to 15 or 20 minutes, but will need to ask you if you would like to extend anything beyond that. Our rates are:

$200/lead Photographer/Videographer

$200/hour for DJ

$150/hour for Photo Booth

$100/hour associate Photographer/Videographer

 
 
 

Engagement Session Questions

Q: When can we expect to see our photos from our engagement session?

A: Post production for engagement sessions are completed 4-8 weeks after the date of the shoot. If you require the images to be completed prior to four weeks after the date of the shoot, a rush process fee can be paid.

Q: When should we do our engagement session?

A: Engagements sessions should be taken care of as soon as possible. The latest you should take your Engagement session is about 10 weeks prior to the Wedding date. This will give us ample time for post production and delivering whatever prints you need.

Q: Can we schedule our engagement session for the weekend?

We are mostly busy on the weekends with our events, but we will do our best to accommodate you. In arranging a time we will do our best to keep in mind your busy schedule but must balance that with our own events as well. We also like to shoot on weekdays because locations are less crowded.

 

Q: How many images do you typically deliver from and engagement session? From a wedding?

We typically deliver anywhere from 40-60 images per 90 min engagement shoot and for a wedding, we typically deliver 400 images for the day. Keep in mind these numbers may increase or decrease depending on the flow of the day and the number of events/activities needing to be captured.

 

Q: I’d like you to Photoshop our name and date into the save-the-dates, is that included in the package pricing?

Custom save-the-date images are priced at $200 per image and can be added on to any package.

 

Q: When and where can we view our engagement pictures?

Your engagement session images will be completed no more than 8 weeks after the date of the shoot. We will send you a dropbox link of the Engagement shoot.

 
 
 
 
 
 

Albums, Prints, Books Questions

Q: How long does it take to get my prints?

A: Product creation times vary, however, print orders will generally be completed within 4 weeks after the product order is submitted.

Similar to the post-production process, if you require rush processing, a fee of $250.00 will be charged. Additional fees for rush shipping may also apply.

 

Q: How long does it take to get my album?

A: As with our other products, production times vary. However, you can typically expect to receive your album 4-6 weeks after placing the order. The process prior to placing the order varies in duration depending on how quickly you respond to the instructions for the album design as well as the amount of changes you request after the initial designs. Some brides complete this within a month or two; others might take more than a year.

Similar to the post-production process, if you require rush processing, a fee of $250.00 will be charged. Additional fees for rush shipping may also apply.

 

Q: How many pages and images do we get in our wedding day album?

A: Our albums start at 10 pages and 50+/- images. If you’d like to add more pages and images, each additional page can be added at additional cost and includes the design time/revisions.

 

Q: Can I add more pages and images to my album?

A: Each additional page can be added for additional cost and includes the design time/revisions.

 
 
 
 

Image Download Questions and Legal Questions

Q: What size can we print our photos up to with our full resolution image download?

A: In most cases, you can print your photos up to 24×36 inches without any quality loss. If you’d like to print larger than 24×36, please let us know in advance.

 

Q: What rights do I have to the digital prints?

A: You have the right to reprint images whenever you want. However, you may not sell your images for profit or publish your images without the written consent of GC Masterpiece. We advise caution when printing your own photos and recommend consulting with a reputable printing lab.

 

Q: Do you provide the RAW files from my engagement session and/or wedding day?

A: We try not to provide RAW images. We provide a finished product in the form of a full resolution .jpg download. 

 

Q: How many images do you deliver on the image download?

A: For a 90 minute engagement session we typically deliver 40-60 images and for a wedding we typically deliver up to 400 polished images. Keep in mind these numbers may increase or decrease depending on the flow of the day and the number of events/activities needing to be captured.

 
 
 
 

Meeting Policy Questions

Q: Do you travel to meet clients?

A: We travel within 20-30 miles to meet our clients because we understand how important it is to get to know each other in person before signing anything. With that said, many of our clients also come to our studio and view our portfolio there.

Q: How do I set up an appointment to meet you in person and see some of your work?

A: Contact us at 323-786-3998 or email us at hello@gcmasterpiece.com

 
 
 

Payment And Tax Questions

Q: How do I reserve you for my date?

A: You are officially reserved once you sign the contract and pay a deposit. Until then there is no binding agreement so please make sure to complete the process.

Q: What if we exceed our contracted time for our engagement shoot and/or wedding day coverage?

A: Standard rates apply for overtime. Overtime is billed at the rate of $200/hour per first shooter and $100/hour per Associate Photographer.

Q: Is there an additional fee if we pay via credit card?

A: Yes. The retail adjustment fee for all credit card transactions is 3% of the charged amount, if over $1000.

Q: If we cancel the wedding, will we receive our retainer fee back?

A: Unfortunately no. Retainer fees are used to reserve your date. Once we’ve reserved your date, we do not accept new clients for your date.

Q: If we change our wedding to a different date, will we be able to use our deposit fee towards a future date?

A: Yes, we can apply your deposit to your new date as long as we have availability. Also, if rates change from your original date to your new date, the new rates will apply.

Q: Are there travel fees associated with the engagement session and/or wedding day shoot(s)?

A: We do not charge travel fees for anything in the LA/OC area. The following destinations are subject to the following travel fees:

– San Francisco, CA – $500.00

– Santa Barbara and San Diego, CA – $200.00

– All other destinations beyond 100 miles round-trip will be negotiated and handled on a case-by-case basis.

Q: If I pay for my package in cash will we be able to avoid paying sales tax or receive a discount?

A: Unfortunately, collecting in cash does not exempt our photography studio from paying California sales tax on the amount of the package price when a physical product such as an album or canvas is delivered. However, we do offer tax-free packages that fall within California State Law if you would like a service ONLY package.

 
 
 
 
 
 

Videography Questions

Q: What is your shooting style?

A: We currently offer a mix of traditional, cinematic, and journalistic/documentary style. But most importantly, we make sure we tell your story through our lens. It’s not just about the events that happen through your wedding but the way you and your partner connect on an intimate level. We pay very close attention to our surroundings and lighting to create a truly memorable moment. We also pay close attention to your reactions as well as those of your friends and families. Throughout your wedding we are constantly capturing different angles to tell your story.

Q: What kind of equipment do you use?

A: We us a variety of cinematic DSLR video cameras from Canon, Panasonic, and Sony. . We use a variety of lenses that allow us to zoom in from afar, get up close and capture some amazing detail, as well as low light lenses for dimmer areas. We will also use monopods, tripods, sliders, glide cams, and a motorized stabilizer/gimbal depending on location and what we’re attempting to accomplish. We also use lavalier mics and multi channel recorders to capture clean crisp audio of your vows, speeches, and readings.

Q: How do I reserve the date?

A: A 50% deposit is required with the remaining balance due one month before the wedding. Along with the deposit we will have you sign an agreement with all of your wedding details and our services. We accept most forms of payment, however a 3% fee will be added to any payments made with a credit card if over $1000.

Q: Which video package should I choose?

A: For a full day of coverage, we highly recommend our Exquisite or Masterpiece package option. Both include 8-10 hours of coverage, 2 videographers, aerial drone footage, a 3-4 minute cinematic trailer, and a 30-40 minute full feature film. Both are great options for weddings since it covers your entire day and includes both the trailer, highlight, and full feature film.

The Cinematic Edit is 3-5 minutes long and is equivalent to the music video version of your Wedding. This is the one that people tend to post on their Facebook/Instagram for all of their friends to see. This is included in the Classic Package.

 

The Full Feature Film is 30-90 minutes long and gives you an in depth look at your entire day. This is great for family and the Wedding party as it includes more of them. This is included in the Masterpiece Package.

 

The Highlight Edit is 8-10 minutes long and includes more of the details of your day. This edit incorporates more of the audio and additional behind the scenes footage. This is included in the Exquisite package.

Q: What are the benefits of booking your video and photo packages?

A: Just like with any sports team that has been playing together for a while, our photo and video team work well together because of our familiarity and excellent communication. Our photographers and videographers compliment each other which provides a higher quality result.

Q: How does your video team work with other other photographers?

A: Over the past few years we have worked with numerous outside photographers and have had pleasurable experiences. We believe communication is the key to making sure we work well together on your special day.

Q: What format do you deliver for video?

A: We deliver all our videos at 1080p mp4 format.

Q: Why do you recommend 2 videographers vs 1?

A: We always recommend 2 videographers because it provides multiple angles and allows us to never miss a moment. We believe a 2 person team is optimal for covering most weddings since it allows us to set up a wide angle, medium shot, and a close up. This is great for our editors as it provides not only more quantity but a better overall quality edit.

Q: What is unlimited shooting?

A: We try our best to shoot what is best for our editors to recreate your special day, while at the same time, we are not concerned with the amount of footage. We shoot continuously throughout the day and able to provide all the raw footage to you.

Q: How long will it take to get the video(s)?

A: We guarantee your video(s) will be delivered within 16 weeks of your wedding day. Right not was average a 6-12 week return rate.

Q: Why do the videos take longer to receive than my photos?

A: Creating a wedding video, whether it be the cinematic trailer, highlight, or full feature film is like making a movie. Our editing process is very thorough and we make sure we comb though every clip and audio source taken to make sure that we deliver nothing but the best. All the greatest video shots can be taken, but a poor edit can prevent a wedding video from being good to great.

Q: Do you offer other video services for other than just weddings?

A: Yes! We currently offer our video services for private/corporate events, quinceaneras, and even sweet 16s.

 
 
 
 
 
 
 
 
 
 
 
 

Photo Booth Questions

Q: How much space does it take up?

A: In general, our footprint  is 10′x 10′; however, the set up can scale down to as small as 8′ × 8′ if needed. We have done events in smaller spaces, so if you have a concern about a particular space, let us know. It is preferable to operate in spaces with a 10’ height clearance, to accommodate our studio lighting, but we can fit into a space as low as 7’.

Q: Do you provide backdrops?

A: Yes, we have a variety of backdrops. Check out our backdrop choices. The more we know about your event, the better so contact us, tell us about your theme and we’ll be sure to recommend some options. We can also create custom backdrops and help design sets.

Q: How are the photos taken?

A: Our operators take the photos for the guests in a memorable, interactive experience. Some occasions call for more automation, and we have options such as a touch screen so that guests can take control.

Q: Can you do on-site printing?

A: Yes, we offer instant printing on all of our packages. Our standard print option is double 2×6 photo strips with 4 images and custom text or logo, reminiscent of traditional photobooths. Additionally we offer a variety of 4×6 printing options.

Q: Do you offer photo albums or scrapbooks?

A: We offer both magazine style albums, as well as, scrapbooks for your guests to leave a memory at the event. We will provide the album, extra pages, pens, glue and other fun accessories to make the scrapbook. If you would like to DIY it and bring your own album, that’s fine too!

Q: Is there a limit to number of photos and prints?

A: NOPE! There’s no limit to the number of sessions your guests can enjoy and we make sure that every guest gets a copy if they want! We do complimentary reprints for all of our events. Additionally, with all events, your guests will have access to an online gallery where they can download images and order prints.

Q: How long does it take to set up and break down?

A: It takes between 1.5-2 hours to set up and about 30-45 minutes to break down.

Q: How is the quality of the prints?

A: The quality is excellent. We use the best of the best when it comes to camera equipment, printing and paper so what you end up with is high quality prints and digital images that you and your guests will love!

Q: Can my guests download copies of the photos after the event for free? 

A: Yes. Your picture strips will be posted to our website and they will have FREE download capability for 1 year after the event.

Q: Can you customize the strips with a message or company logo?

A: Certainly. You get to put a graphic at the bottom of each strip saying whatever you want. You also get to choose whether you want 1, 3, or 4 pictures per strip.

Q: Does GC Photo Booth have Liability Insurance?

A: We sure do. You can rest assured that we are fully insured with coverage up to 2 million dollars in the highly unlikely case of any damages or injury at your event.

 
 
 
 
 
 
 
 
 
 
 

DJ Questions

Q: What kind of music do you have?

A: We have every kind of music from Top 40 and old school 90s Hip Hop to 80s, Disco, Oldies and everything in between - whatever your tastes prefer.  Our music library consists of over 300,000 songs - too many in fact to catalog.

Q: When do you arrive for set up?

A: We arrive approximately 90 minutes prior to start time.  This allows us to do a complete sound check and have everything up and running before your guests arrive.

Set up time is of no charge to you and is part of our service.

Q: How will the performer will be dressed?

A: As a standard rule we dress to the occasion.  Suits and "Dress Black" are usually worn to Weddings - at any event, however, we are more than happy to dress to match your theme.

 

Q: What is Included in the price?

A:Our entertainers normally invest between 12-30 hours into your special event.  Consultations, music purchasing/editing, preparation, set-up and tear-down, drive time, and other business related endeavors add up to the overall success of your special occasion.

Q: What method of payment do you accept?

A: We accept Visa, Discover, and MasterCard as well as checks and cash.  We also accept Paypal, Zelle, and Venmo. ​

Q: What types of events are your specialty?

A: All performers available through GC Masterpiece are true wedding specialists, experienced with all types of wedding celebrations and protocols. Weddings are our passion and make up over 80% of the business booked through GC Masterpiece. The only other types of events we do are high-end corporate functions, which typically require a similarly elegant approach and attention to detail. ​

Q: How would you define your “style” or approach to providing DJ entertainment?

A: Our performers’ presentation is polished and understated, marked by artistic mixing and a professional approach to announcements and microphone work. Many DJs think that it is their job to put on a show and be the center of attention at the reception. We believe firmly that your wedding is your show, and we have no interest in taking the spotlight from you. Your dance floor will be packed, but it will be because the DJ selected just the right songs from your request list and mixed them in just the right sequence. ​

Q: How involved can we be in selecting music for our event?

A: We encourage you to be as involved as you would like to be! Most of our clients place great value on music and probably have very distinct ideas about what they want to hear. If you would like to select every song, we are happy to accommodate you. The majority of our couples, however, prefer to discuss with their DJ, in depth, their preferences and at least a few specific requests. We pride ourselves on listening to our clients and respecting their input and wishes, while providing additional suggestions and guidance when appropriate. Rest assured, you will never hear songs you have asked not to be played, or genres you’ve told us you don’t like.